Customer Service Representative – Hotline (Part-time)
Doc Net Limited
- Company Industries：Medical / Pharmaceutical
Job Information
- Post Date：2019-04-10
- Career Level：Entry Level
- Location：Causeway Bay
- Yr(s) of Exp：1 years
- Qualification：School Certificate
- Salary：Salary negotiable
- Employment Type：Part Time, Temporary
- Others：Part Time, Temporary
- Job Function：Call Centre Customer Service - Supervisor/Officer Others
Job Description
Reports to: CS & Ops Manager
Role and Responsibilities
This position is for a self-motivated individual who will join a young and dynamic team to:
- Answer enquiries and handle complaints through phone and email
- Check information from online portals and explain members’ benefits to callers
- Provide guidance and support on system
- Complete call log, filing any necessary admin work
- Maintain daily operation of hotline office and the members’ databases
- Take notes and actively follow up with the right parties
Requirements
- Functional experience: 1 year’s customer service experience preferred
- Education: At least 5 subjects passed in HKCEE/HKDSE, including Chinese and English Language
- Technology experience: PC knowledge with standard proficiency in MS Excel and Word
- Self-motivated and able to work independently
- Strong communication, problem solving and analytical skills
- Good command of written and spoken Chinese and English
- Remuneration will be commensurate with experience
Company Info
Doc Net Limited (“Doc Net”) is a next generation technology platform, connecting medical practitioners and clinics with insurers. Enabling instant and paperless
medical claims, insights and analysis.
Registered in Hong Kong, DocNet is a fully owned subsidiary of Heals Healthcare Group, which consists of strategic investment from one of the largest medical groups in HK,
medical practitioners and seasoned investors in the medical sector.
The acquisition of Parkway HealthCare’s TPA and Panel Network businesses recently allows DocNet to provide cost-effective management and administration of healthcare services
to clients on one hand and create additional value to medical practitioners in HK and the region on the other through better use of technology. DOC NET strives to double its panel network size by early 2019.
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