To support our business growth in the Clinical Diagnostic Business, we are seeking a qualified candidate to join the company.  

Job Responsibilities:

Reporting to the Manager - Diagnostic, the incumbent will be responsible for:

1. Market/Sales Support

• To provide proactive technical Sales support by means of product demonstration, presentation and product evaluation to customer
• Ensure maximum product menu utilization amongst customer
• Assist Sales team in promotional activity/seminar to identify new business opportunities

2. Customer Training

• Work with Sales team to identify customer training needs
• Coordinate and conduct required product training to customer

3. System of customer satisfaction 

• To facilitate and coordinate efficient aftersales installation/commissioning of diagnostic systems & products

4. Support of customer satisfaction

• Proactive provide problem solving/trouble-shooting services to customer
• Handling Field Corrective Actions accordingly to company’s procedure
• Contribute scientific and technical knowledge of products for customer needs

Requirements:

• Bachelor’s Degree in Laboratory Medicine, Bio-Technology, Bio-Chemistry or equivalent
• 1-3 years’ relevant working experience, previous experience in medical laboratory diagnostics will be an advantage
• Strong team player with effective communication skills, organizing and problem solving abilities
• Self-driven, independent, customer-oriented and proactive with promptness to act and address customers’ needs