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Customer Operations Officer (1 year contract)

DHL Supply Chain (Hong Kong) Limited

  • Company Industries:Others

Job Information

  • Post Date:2019-04-16
  • Location:Quarry Bay
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Others:Contract, Full Time
  • Job Function:Customer Service - Supervisor/Officer  Supply Chain  Student / Fresh Graduate / No Experience  

Job Description

 

Responsibility:

  • Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
  • Be the main point of contact between regional Supply Chain, Merchandising, Allocation and the central teams in London
  • Manage the region’s order book – looking after all manual allocation orders, monitoring the delivery flow and fulfilment rates for all seasonal collections
  • Participate in managing stock for store openings and events
  • Assist regional merchandisers with retail order input for the region across all 4 product divisions
  • Participate in creating customer relationship plans & strategies
  • Maintain customer records and prepare, interpret and act on customer reports
  • Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
  • Manage the end to end returns process (where applicable)
  • Proactively investigate SAP system related issues with the IT team  

 

Requirement:

  • Degree in logistics or related discipline (Fresh graduate will also be considered)
  • Fluent English - both in verbal and written
  • Good knowledge of managing orders - on SAP (AFS/ IS Retail) is preferable
  • Hands on experiences in customer services department is essential
  • Very good to advanced Excel and numerical skills

 

 

Company Info

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