Customer Operations Officer (1 year contract)
DHL Supply Chain (Hong Kong) Limited
- Company Industries:Others
Job Information
- Post Date:2019-04-16
- Location:Quarry Bay
- Salary:Salary provided
- Employment Type:Contract, Full Time
- Others:Contract, Full Time
- Job Function:Customer Service - Supervisor/Officer Supply Chain Student / Fresh Graduate / No Experience
Job Description
Responsibility:
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Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
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Be the main point of contact between regional Supply Chain, Merchandising, Allocation and the central teams in London
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Manage the region’s order book – looking after all manual allocation orders, monitoring the delivery flow and fulfilment rates for all seasonal collections
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Participate in managing stock for store openings and events
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Assist regional merchandisers with retail order input for the region across all 4 product divisions
- Participate in creating customer relationship plans & strategies
- Maintain customer records and prepare, interpret and act on customer reports
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Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
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Manage the end to end returns process (where applicable)
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Proactively investigate SAP system related issues with the IT team
Requirement:
- Degree in logistics or related discipline (Fresh graduate will also be considered)
- Fluent English - both in verbal and written
- Good knowledge of managing orders - on SAP (AFS/ IS Retail) is preferable
- Hands on experiences in customer services department is essential
- Very good to advanced Excel and numerical skills
Company Info
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