Customer Service Officer (Full Time / Part Time) 客戶服務主任 (全職 / 兼職 )
Parent Clu
- Company Industries:Education
Job Information
- Post Date:2019-04-14
- Career Level:Middle
- Location:Lai Chi Kok
- Yr(s) of Exp:3 years
- Qualification:School Certificate
- Salary:HK$14,000 - 17,000 /month (negotiable)
- Employment Type:Full Time, Part Time
- Job Function:Customer Service - Supervisor/Officer Retail Sales Direct Sales
Job Description
Customer Services Officer (Full time / Part time)
- Handle inquiries from Social Media, Whatsapp and call
- Confer with customers by social media to provide information about products or services
- Handle customer enquiries professionally and efficiently
- Handling shop front duties
- Assist in any other ad hoc duties when assigned
Requirements:
- Completion of Form 5 / DSE or above
- 3 years working experience in customer service is an advantage
- Customer-oriented, able to work independently and work under pressure
- Good command of spoken English and Cantonese
- Proficient in MS Office & PC applications
- Immediate available is highly preferred
客戶服務主任 (全職 / 兼職 )
主要職責
- 處理來自不同渠道的客戶查詢,如熱線、電子郵件、Whatsapp和網上查詢等
- 採取積極及正面的態度處理客戶訂單及解決客戶問題和投訴
- 與客戶和內部各方保持有效的溝通,以達專業服務水平
- 協助舗面及內部營運
資歷要求
- 中五/DSE程度或以上
- 最少三年客戶服務經驗
- 具有良好電話應對技巧,解決問題能力和溝通能力
- 有禮貌、耐心、主動,以客戶服務作主導
- 良好英語及粵語
- 可即時上班者優先考慮
Company Info
We are a No 1. in parenting education market. We are not only parenting educational center, but also an online book store, which provided parenting consultant services and seminars for meeting the challenge that the parents facing nowadays. We have an in-house bookshop as well as online ordering services, while seminar including learning evaluation and story time workshop etc.
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