JOB DESCRIPTION

Job Title: Retail Manager for HK & Macao

Reporting Line: Managing Director, Asia Pacific

Position Location: base in Hong Kong, with most of time in stores of the zone

Role/Scope:

Manage retail operations and staff, providing leadership and managing of boutiques in Hong Kong & Macao area to maintain growth and profitability.The country scope will be reviewed based on the performance and the company business expansion.  Ensure that the area adheres to the brand standards as well as the standard operating procedures inherent to the Brand's business model, and ensure an efficient interface with the corporate functions.

Key Responsibilities:

1. Plan and implement retail strategy to achieve sales goal
2. Monitor KPI, the implementation of best practices and the achievement of company targets;
3. Monitor sales trends, purchase and sales promotion activities
4. Communicate store and company objectives so both management and staff are well informed
5. Manage Operations budget in order to review and interpret financial and operational information as appropriate
6. Manage daily shop operations in the area
7. Monitor and manage inventory and stock in the store
8. Coordinate the implementation of IT tools, the proper training and use by sales teams in stores
9. Determine the areas of responsibilities for employees to ensure a smooth workflow
10. Identify the training/coaching needs of employees, define and plan training/coaching programs, and oversee their implementation, consistently with the training/coaching standards of the Brand.
11. Coordinate and monitor the activities of new store opening (business plans, approval of locations, legal affairs, sales potential, planning, check on the progress of the work, events, shop window guidelines, best practices to conduct a store)
12. Coordinate the legal affairs in the framework of setting up operations and store openings
13. Take part of the construction of the finance assumptions and submission of all finance information to Corporate
14. Coordinate activities of local merchandising (buying), in collaboration with the corporate function merchandising
15. Endure That the Visual merchandising Tools are full implémente according to the visual calendar
16. Cooperate with Corporate marketing department of the marketing plan and all marketing initiatives
17. Support and coordinate the Operational Marketing initiatives
18. Work closely with PR and Marketing Department to develop & implement CRM action plan to build database and facilitate recruitment of VIP customers
19. Work closely with Store Manager on customer data analysis, come up with customer-driven campaigns to achieve higher customer life value and other CRM KPIs
20. Complete any projects/tasks assigned by superior.

Skills & Experience:

ü  Degree holder in related discipline

ü  Minimum 4 years relevant experience with minimum 2 years at managerial level and preferable in international luxury fashion brands

ü  Fluency in Cantonese, Mandarin and English, good presentation skills

ü  Proficient in MS Word, Excel, PowerPoint and Chinese word processing

ü  Demonstrate high standards of quality by personal example

ü  Self-motivated, high sense of responsibility and personal integrity

ü  Good planning and organization skills, able to perform multiple activities or work on multiple tasks successfully

ü  Positive, enthusiastic, initiative, self-motivated, and willing to exert greatest effort to achieve results with a sense of urgency

ü  Open, active, good communication and interpersonal skills

ü  Energetic with flexible travel mobility

ü  A team player with the flexibility to liaise among different parties

ü  Able to motivate and support a team in establishing quality criteria and a framework incorporating standards, guidelines and procedures

ü  Continuously display leadership behaviors - tackle tough issues, communicate effectively, follow through on promises, support and develop people, etc.