JOB DESCRIPTION

Responsibilities:

• Responsible for day-to-day operational support
• Handle enquiries and complaints in an efficient and effective manner
• Assist to monitor customers' renewal and application progress
• Co-ordinate with other departments on development projects
• Assist to prepare customer service reports
• Conduct checking on system work flow
• Handle ad hoc projects and other duties as assigned

Requirements:

• Diploma or above with some customer service experience (fresh graduate will also be considered)
• Working experience in e-commerce business is preferred
• Excellent communication and customer service skills
• Customer focus, be able to work under pressure and multi-tasking with good time management skill
• Responsive and be able to work with other team members
• Good command of written and spoken English and Chinese
• Fluency in Putonghua is preferable
• Proficient in using basic computer software and Chinese word processing
• Immediate available is an advantage

Shuttle buses between Tai Wai, Mei Foo, Olympic, Kowloon Tong, Lam Tin, Hang Hau, Sheung Wan, Kennedy Town and Cyberport are available.

Attractive remuneration and fringe benefits will be offered to the right candidates.  Interested parties please send Resume with Expected Salary (a must) to the HR Manager at Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong or email by clicking "Apply Now".

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the company’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance.

Hong Kong Internet Registration Corporation Limited (HKIRC) is a non-profit and non-statutory corporation responsible for the overall administration of “.hk” domain name system, a critical internet infrastructure in Hong Kong.  HKIRC is also responsible for the cooperation with local and international bodies on issues relating to the development and administration of internet domain name systems. We are looking for highly motivated, responsible, independent and proactive candidates for the post of: