職責:

• 管理及領導員工之服務質素
• 負責帶領主任制訂及輪流主持每日簡報會
• 負責招聘及培訓員工
• 提供優質服務予戲院的顧客
• 負責處理客人之查詢、投訴
• 管理及跟進戲院所有維修事項

要求:

• 中六或以上程度，具有基本中英文的溝通能力
• 對客戶服務工作有熱誠
• 輪班輪休，並需於假期工作
• 經驗較少者會考慮為助理戲院經理 / 戲院主任

• 工作地點：中環, 屯門, 馬鞍山

福利: 

• 12天有薪年假
• 思恤假
• 婚假
• 勤工獎
• 醫療福利
• 夜班交通津貼
• 年終獎金
• 良好晉升機會
• 完善的培訓計劃
• 員工購物優惠 
• 指定假日(聖誕及新年)津貼 

Responsibilities:

• Provide key support to the Operations Manager on cinema operations related matters.
• Perform and monitor daily cinema operations including manpower arrangement, recruitment, payroll, roster & show-time scheduling, staff coaching, stock & cost control and etc.
• In charge of the Cinema (include F & B); formulate, execute and review operating procedures and standards for the Cinema and F&B area.
• Lead the team to deliver excellent customer service
• Handle enquires and complaints in a professional manner.
• Maintain all equipment and fixtures to ensure good working order and condition.
• General administration tasks / reporting.
• Support daily operations of the projection team.

 Requirements:

• University or College graduate
• At least 5 years working experience of operations in cinema, retail, food & beverage or related businesses
• In-depth knowledge of hospitality and customer service management will be a plus
• Self-motivated, customer-oriented, energetic, hardworking and presentable
• Knowledge in Microsoft Office & Chinese word processing
• Good command of both written & spoken English and Chinese
• Willing to learn and perform shift duty
• Candidates with less experience will be considered for the position of Assistant Theatre Manager.
• Working location: Tuen Mun,Ma On Shan, Central 

 We are an equal opportunity employer & welcome applications from all qualified candidates. The information provided will be treated in strict confidence & be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks may consider their applications unsuccessful. We may retain the unsuccessful applications for a maximum period of 24 months.

Emperor Cinemas continues to expand its business and is committed to the comprehensive development of the film industry. The three ​cinema brands include Emperor Cinemas, Hong Kong label Emperor Cinemas and Emperor-UA Cinemas. Emperor-UA Cinemas, a joint venture with UA Cinemas, has developed a chain of operations in the cities of UniPark and Lingnan Station in Foshan, Fuhuali in Zhuhai, Shui on Land and Ruihong World in Shanghai, Ufun in Chengdu and UpperHills in Shenzhen since 2014. In December 2015, the first wholly-owned "Emperor Cinemas" was officially put into service in Mixc Mall in Hefei , and successively stationed in Shin Kong Place in Chongqing , EPMall in Shenzhen, Emperor Group Center in Beijing, ShanShan Outlet Plaza in Ganzhou, Shin Kong Place in Chengdu, Shengjing Longcheng in Shenyang, etc. The Emperor Group Centre located in Changan Avenue, Beijing since 2015 has already become a premier arts venue, allowing the movie fans to get the opportunity to watch the movie at the first time, and feel the most primitive visual and auditory impact and the collision of story emotions brought by the movie in advance. Our Hong Kong label Emperor Cinema has opened since 2017 at the iconic Entertainment Building in Central, New Town Mansion in Tuen Mun, MOSTown in Ma On Shan, Citywalk in Tsuen Wan, iSQUARE in Tsim Sha Tsui, The LOHAS in Tseung Kwan O and Time Square in Causeway Bay respectively. In 2019, the business has expanded into Malaysia. In 2021, "Emperor Cinemas" entered Lisboeta Macau, aiming to provide a best movie-going experience to audiences.

At present, Emperor Cinemas Group has successively opened a total of 24 cinemas in 13 major cities in Mainland China, Hong Kong, Macau and overseas regions, with a total of 193 theaters providing nearly 26,000 seats. For more information, please visit its website: www.EmperorCinemas.com