As a Passenger Services Agent, you will be part of our dynamic team that deliver high level of services to our customers with professional knowledge and passion. You are required to assist on customers’ inquiries/feedback, and promote company product and services to meet their needs.   You will undergo a comprehensive training on the reservations & ticketing knowledge and related systems to serve our customers.

Job Description:

• Reservations & ticketing services to customers and travel agents over the phone or online
• Respond to customers and travel agents’ inquiries / feedback as well as support airport team during flight disruptions

What You Should Process:

• Diploma or Degree Holder, preferably in business-related or travel/hospitality disciplines
• Team player, possess good communication skills, interpersonal skills and customer service attributes
• Fluent spoken and written English, Cantonese & Mandarin
• Experience in airline/travel service industry will be an advantage
• Hands-on skills in PC operation (Word/Excel/Power-point)
• Fresh graduates and candidates with no relevant experience are welcome to apply

Remuneration package includes free/rebated air tickets, group life insurance, company subsidized medical scheme, overseas training, year-end bonus and discretionary bonus payment.

Please send full resume and expected salary to Singapore Airlines Ltd – HR & Admin Manager by email (with Appln/Ref quoted in the subject).

Only shortlisted candidates will be contacted for interviews.

Personal data collected will be used for recruitment related purposes only.

Singapore Airlines Limited (SIA), a full service international airline is looking for high caliber individuals to join our Accounts team in Hong Kong.