Responsibilities for Customer Services Representative:

• Handle telephone calls and general inquiries including arrange clinical & surgery appointments
• Manage hotlines and walk-in customers
• Handle cashiering duties and shop sales
• Maintain the client information database
• Carry out any other duties assigned by the Customer Services Manager

Responsibilities for Customer Hotline Operator:

• Handle telephone calls and general inquiries including arrange clinical & surgery appointments
• Manage hotline inquiries
• Maintain the client information database

Requirements:

• F. 6 or above
• Good command of both spoken and written English and Cantonese
• Mature, friendly, outgoing and able to work under pressure
• A team player with good interpersonal and communication skills
• Be able to take shift duty in different centres throughout HK, Kowloon, New Territories and Outer Islands and on public holidays/weekends (Five-day work week)                                             
• Genuine interest in the welfare of all animals

We offer long-term career development opportunities and attractive remuneration package to the right candidates.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Manager, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to [email protected] spca.org.hk. Interested parties are invited to visit our website http://www.spca.org.hk/ for more information about us.