Job Purpose:

You are responsible for handling customer feedback and complaints received by the Bank in timely manner and in compliance with both internal and external guidelines.

Responsibilities

• Attend Customer Suggestions Hotline, handle customer feedback and/or complaints received through various channels and prepare responses to the customers
• Coordinate with business and support functions to investigate the root cause and to collect facts/evidence, and to resolve the issues according to guidelines and procedure
• Identify opportunities in the process for continuous service improvement purposes
• Promote higher quality of service standards by conducting SQ sharing session with frontline staff or through other activities to reinforce the service mindset
  
  

Requirements 

• Degree or diploma holder with minimum 3 years’ working experience in hotline and/or customer services and/or complaint handling, preferably in banking or insurance industry
• Patient with good customer service attitude
• Good communication and interpersonal skills
• Proficiency in written and spoken English and Chinese
• Candidates with more experience will be considered as Manager
  
  

Interested parties please send full resume (including current and expected salary) by clicking "Apply Now".

All information received will be kept in strict confidence and only for employment-related purposes.

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.