Our client, a famous bank in Hong Kong, is looking for candidates to join them as Telemarketing Manager(Card Loan)

Responsibilities

• Oversight over the call center operation including operations supervisor, managers and support roles.
• Oversee quality, production, and hours.
• Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
• Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
• Directs forecasting activities and sets performance goals and objectives accordingly
• Review and provide guidelines and best practices for maintaining competitive edge
• Develop and maintain strategy on ensuring customer satisfaction on all transactions
• Analyze and respond to changing market conditions, to include competitive benchmarking
• Analyze trends which includes producing statistical reports on individual performance and sales trends
• Responsible for the overall performance and productivity of Supervisors
• Other duties and responsibilities as assigned

Requirements

• Degree holder or equivalent qualification
• Minimum 8 years of relevant experience in telemarketing, preferably in banking & finance or telecommunications industries
• Candidates with less experience will be considered for Senior Manager position
• A good team player with strong analytical and communication skills
• Good command of both written and spoken English and Chinese