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EXECUTIVE, VISITOR EXPERIENCE (FULL-TIME, PART-TIME, CONTRACT)

Mill 6 Foundation Limited

  • Company Industries:Property Development

Job Information

  • Post Date:2019-06-12
  • Career Level:Entry Level
  • Location:Tsuen Wan Area
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Salary:Posted on 14 May 2019
  • Employment Type:Contract, Full Time, Part Time
  • Job Function:Tourism / Travel Agency
  • Benefits:Life insurance, Medical insurance, Performance bonus

Job Description

Reporting to Visitor Experience Manager and Venue Manager, Visitor Experience Executive is responsible for assisting the development and implementation of visitor experience strategy and ensuring high level of customer satisfaction for all visitors of the Centre for Heritage, Arts and Textile (CHAT). As the first contact point of visitors, your position sets a lasting impression of overall visitor experience.

 

Main Duties

The Visitor Experience Executive will be expected to:

  • Support front desk daily operations at galleries, receptions, CHAT Lounge, CHAT Shop, Hall and other open area including locker administration, cash box, lost and found operations, ticketing and the greeting, escorting and ushering.
  • Perform information counter duties and onsite enquiries in a professional and pleasant manner.
  • Handle telephone and email enquiries and resolve contingency in a professional manner.
  • Handle visitor or customer experience including customer surveys and other feedback mechanisms.  
  • Coordinate with on-duty ambassadors and docents for a smooth operation.
  • Respond to emergency and unexpected cases following standard operating procedures and using good judgment and efficiency.
  • Available to work for 3 – 4 days per week for part-time basis.

 

You should have/be:

  • Higher diploma or above in Hospitality/Hotel Management or other related discipline.
  • Minimum 2 years working experience in service field, tourism, retail and/or hospitality sector.
  • Must be able to work on duty roster during weekends, statutory and general holidays. Flexible scheduling for various shifts and holidays required.
  • A good team player and proactive.
  • Good command of both written and spoken English and Chinese; Mandarin would be advantageous.
  • Proficiency in MS Word, Excel and PowerPoint.
  • Knowledge / experience in heritage and/or art field is preferred.
  • Candidate with less experience may be considered as the post of Ambassador. 

 

Qualified candidates should email their cover letter, CV, expected salary, names of 2 references with contact information to hr @ mill6chat.org

The information provided will be kept confidential and used for recruitment purposes only. Applicants not contacted within six weeks may consider their applications unsuccessful

 

 

 

Company Info

MILL6 Foundation

Founded in 2015, MILL6 Foundation (MILL6) is a non-profit arts and cultural organisation in Hong Kong. MILL6’s primary mission is to manage and operate CHAT, the first art centre of its kind in Hong Kong. The D. H. Chen Foundation is the Founding Donor of CHAT and Nan Fung Group is the Main Donor.

About CHAT

Scheduled to open in Spring 2019, the Centre for Heritage, Arts and Textile (CHAT) is a part of the heritage conservation project of The Mills, the former cotton spinning mills of Nan Fung Textiles in Tsuen Wan. Through CHAT’s own curated multi-faceted programmes that will include exhibitions and co-learning programmes, we invite our visitors to experience the spirit of the innovative legacy of Hong Kong's textile industry and engage in new dialogues and inspirational journeys that interweave contemporary art, design, science, heritage, community and craftsmanship.

Welcome to visit our website : http://www.mill6chat.org

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