Our Solutions Consultants are responsible for designing solutions to cultivate relationships with potential and existing customers and increase revenue. You will be the technical enabler of our sales process, working closely with our sales team to scope business requirements, design architectures, deliver proposals and present solutions.

What will you do?

• Collaborate with the Sales team to scope technical solutions to customer requirements;
• Proactively build relationships with customers to become a trusted advisor;
• Attend requirement gathering meetings with the customer and the sales representative;
• Develop, design, document and deliver scope of works, hour/cost estimates, professional proposals to customer requirements;
• Assist the Product team to develop product roadmaps;
• Work with the sales representative to finalise and present sales proposals in a language to suit the target audience;
• Manage pre-sales cases and provide timely updates to stakeholders as required, including coordinating bills of material with the Finance/Billing team;  
• Develop and maintain a thorough and up-to-date understanding of the Superloop range of product offerings including their functions and applicability;
• Conduct research into emerging technologies and trends, standards, and products;
• Liaise and collaborate with the Delivery/Provisioning teams to deliver a seamless implementation of a developed solution;
• Create and deliver training material to upskill Sales representatives and build the capability of our organisation.

Who do we want to apply?

Our ideal candidate will have:

• Written and spoken fluency in English and Cantonese;
• Experience in developing ICT/Telecommunication B2B pre-sales solutions, including routing, switching, and wifi;
• Ability to identify opportunities and requirements, and apply technical knowledge to define and develop potential outcomes;
• Experience in designing large scale campus or data centre networks;
• Experience with developing IP WAN designs and proposals;
• CCNP or CCDP required, CCIE highly desirable;
• Ruckus, Juniper and Watchguard Certification advantageous;
• Exceptional customer service, stakeholder management, and relationship building skills;
• Excellent written and verbal communication skills, with the ability to empathise and tailor language to suit the audience;
• Exceptional analytical, conceptual, and problem-solving abilities – including the ability to create impactful diagrams and visual representations;
• Able to prioritise and execute plans in a fast-paced environment;
• A contributor to a positive, team-oriented, and collaborative environment;
• Experience coaching and mentoring other team members to increase soft skills and technical aptitude;
• Undergraduate degree in Computer Science, Telecommunications, and/or related fields desirable.

What can we do for you?

We will provide you with career progression and development opportunities. As we grow and evolve, we want you to as well. We are progressive - we understand that it’s a two way street - if you are committed to growing our organisation, we will provide you a fun and flexible working environment to come to every day. 

We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that is your thing. Just make sure you are comfortable when you come to work.  

In addition to annual and sick leave, we will give you the opportunity to spend some paid time away from work doing something meaningful with five paid volunteer days per year. You can even use these to help out in the school tuckshop if you would like to. 

You have an opportunity to be part of the innovation and continual improvement of our products and services.  What are you waiting for? 

About Superloop 

Superloop is a leading provider of connectivity and managed services operating across Australia, Singapore and Hong Kong. We build, own, operate and deliver end-to-end connectivity solutions such as fibre and fixed wireless, and and we provide high performing cloud managed services that empowers enterprises and global telecommunications carriers to capitalise on emerging technologies and gain a competitive advantage.

We are passionate about growing our business, simplification, customer experience, empowerment and strong execution. We are proud about being a publicly listed business (you can find us on the ASX as SLC). We are always on the hunt for the best people to join us to help make this the best place to work.

How do I apply?

Applications will only be accepted by applying here

Our vision is to become the leading independent provider of digital services across the Asia Pacific region. Superloop have already established core fibre networks in APAC, including Australia, Singapore and Hong Kong, connecting key cloud data centres as well as business and tech hubs in and across the regions. Our plan is to expand the network into some of the most strategic commercial buildings to improve opportunity serviceability, service delivery times and an increasing network effect. Quality, reliability and customer satisfaction are at the core of everything we do and we aim to provide an uncomplicated, seamless experience from initial network design through to delivery and on-going support.