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Production Support (Banking)

Kelly Services Hong Kong Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2019-05-07
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:10 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:IT Management
  • Benefits:Dental insurance, Five-day work week, Gratuity, Medical insurance

Job Description

My client one of the largest banks in Asia is looking for experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to stakeholders. 

This role provides the centralized production support management with standardized processes and metrics reporting, with an end-to-end coverage on consumer banking systems. Ensure support services provided in a timely manner, and manage the performance of IT vendors.

Responsibility:

  • Contribute and drive operational process improvement initiative.
  • Build a trusted relationship with team members, business users and IT vendors.
  • Production Support:

Incident Management: Manage high severity incidents with customer impact with focus of recovering services as soon as possible;

Incident Management: Manage incident trends with focus to close the loop on problems/incidents;

Problem Management: Drive root cause analysis to prevent re-occurrence of problem incidents;

Capacity Management: Manage business volumes against IT resources allocated to ensure adequate capacity (not excessive);

Technical and Functional Competency: Maintain technical and functional knowledge on applications systems supported;

Application Health Check: Manage activities to ensure availability of application (e.g. scheduled restart, application services restart);

BAU support for in-scope services.

Requirement:

  • University degree or equivalent in Information Technology or related discipline.
  • At least 5 years of experience in banking industry, with focus in production support and operations management.
  • Experience in Applications Software Delivery Life Cycle is required.
  • Experience in production support of consumer banking systems (Internet & Mobile banking, ATM systems and branch systems) is required.
  • Technical experience in Wintel Server, Tivoli software, Microsoft SQL Server, Avaya products, Microsoft CRM and/or IBM MQ Series is preferred
  • Certification in ITIL Foundation is preferred
  • Exposure in mainframe, mid-range and open system implementation is preferred.
  • Excellent communication skills both verbal and written.
  • Strong problem solving and analytical skills.
  • Strong interpersonal and collaboration skills; with ability to deal with people at all levels.

 

To apply for this position, please send your full résumé to contract @kellyservices.com.hk in word format indicating the reference number and title.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with Kelly Services Hong Kong Limited’s Privacy Notice.

Company Info

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, Kelly provides employment to more than 540,000 employees annually.

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