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IT Business Lead, Project & Field Service Operatio

Johnson Controls Hong Kong Limited

  • Company Industries:Engineering - Building, Civil, Construction / Quantity Survey

Job Information

  • Post Date:2019-05-06
  • Career Level:Senior
  • Location:Kowloon Bay
  • Yr(s) of Exp:7 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:IT Management
  • Benefits:Dental insurance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus

Job Description

What you will do 

The IT Business Lead position will be responsible for leading IT solution delivery to JCI APAC Project & Field Services Operations organization. This position is required to identify and shape the demands, collect and refine requirements provided, lead the creation and solution delivery. The position is required to provide strong leadership skills, establishing effective communication and interaction with key business leaders or IT stakeholders to ensure alignment of IT services as well as delivering high quality services to our businesses.

 

How you will do it 

  • Engage with Business Units in the respective region at all levels. Provide strategic consultation and advisory to business groups on IT solutions and drive near term/long term IT investment planning
  • Partner with business to innovate and drive continuous improvement enabled by IT solutions
  • Lead the initiation process applying risk/value techniques and business analysis expertise to understand requirements, shape initial requests, provide high-level estimates of effort and cost, going through EDM process, etc.
  • Understand the current and future roadmap to provide the right solutions to drive success.
  • Influence key stakeholders, team members and peers without direct hierarchical authority, to align and drive optimal technology solutions which meet business objectives and expected outcome
  • Manage and collaborate cross-functional global IT teams to deliver IT solution to business in a dynamic global environment.
  • Accountable for overall project success by ensuring the following tasks are executed by the team:
    • Ensure successful project delivery by other functional IT solution delivery team.
    • Ensure project timelines is followed and cost is within budget
    • Integrate quality practices in all aspects of technology delivery; audit work products to ensure quality and sustainability
    • Maintain appropriate documentation, traceability and configurations; follow record retention policies
  • Provide IT performance results to business managers in the form of portfolio status update and tracking the realization measures by conducting performance audits
  • Escalation channel of ongoing support quality

 

What we look for 

Required

  • Bachelor’s degree in Computer Science, Engineering, Business Management or comparable field
  • At least 7-10 years of IT management experience with solid Field Services, Mechanical Engineering Service Project Management exposure
  • In-depth knowledge on SFDC Service Cloud, Cloud base ServiceMax, Oracle Field Services or equivalent Service Operational Software deployment experience, at least have 2-3 proven full cycle deployment
  • Knowledge in business process and IT application with experience of leading a team through detailed process development, planning, reporting and tracking, especially managing user's expectations
  • Knowledge and experience partnering with both business stakeholders and IT professionals
  • Knowledge to build and manage IT- business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams
  • Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results
  • Cross-cultural sensitivity and fully understand and adopt JC values and leadership model in daily management work.
  • Experience in sizeable multinational corporations preferred. Ability to manage multiple regional projects effectively
  • Experience on enterprise application platforms (ERP, CRM, eCommerce, SaaS applications, and cloud services)
  • Excellent knowledge on IT solutions, new technologies and understand technology trends
  • Good mix of technical/IT consulting and business background. Positive, collaborative and solution-oriented attitude
  • Willingness to travel within APAC region

Preferred

  • 3-5 years or more business partnership experience with exposure to senior management
  • Ability to supervise a small team of resources working on one or more Projects/Enhancements
  • Strong English communication and inter-personal skills; ability to work effectively with global teams
  • Ability to explain technical problems in simple terms
  • Ability to work in a matrix environment with multiple business and IT groups
  • Problem-solving skills – ability to navigate technology and organizational issues to complete project tasks
  • Willingness to meet challenges, hardworking & able to work under pressure

 

Only the shortlisted candidates will be notified. Data collected would be used for recruitment purposes only.

Company Info

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

Johnson Controls Building Technologies & Solutions delivers products, services and solutions that increase energy efficiency and lower operating costs in buildings for more than one million customers. Operating from 500 branch offices in more than 150 countries, we are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration and security systems. We have been involved in more than 500 renewable energy projects including solar, wind and geothermal technologies. Our solutions have reduced carbon dioxide emissions by 16 million metric tons and generated savings of $7.5 billion since 2000. Many of the world’s largest companies rely on us to manage 1.5 billion square feet of their commercial real estate.

Due to business growth, Johnson Controls Hong Kong Limited is looking for high caliber candidate who drives for excellence to join us for a challenging and rewarding career. We offer attractive remuneration package to the right candidate. Interest parties please send your application letter & CV including current and expected salary, date of availability to [email protected] or fax to (852) 2963 6278.

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