IT Application Officer
You Technologies Group (Hong Kong) Limited
- Company Industries:Others
Job Information
- Post Date:2019-05-06
- Career Level:Not Specified
- Location:Sheung Wan
- Qualification:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Support
- Benefits:Dental insurance, Five-day work week, Medical insurance
Job Description
YouTrip is a multi-currency mobile wallet with a prepaid Mastercard® that lets you pay with no fees in 150+ currencies at wholesale exchange rates. The mobile application also allows for the exchange and storage of 10 selected currencies in advance through the in-app exchange feature. The YouTrip mobile application works with a linked pre-paid Mastercard® and can be used to make payments at more than 30 million Mastercard accepting merchants worldwide.
YouTrip is a regional financial technology startup based in Hong Kong and Singapore, dedicated to creating the best mobile financial services for travellers by simplifying overseas spending and creating a fuss-free travel experience. YouTrip's mission is to help people across Southeast Asia manage their money in a simpler yet smarter way, starting with a core focus on travellers.
Our culture is entrepreneurial, open & transparent, teamwork oriented with a flat structure. We look for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this IT Application Officer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.
Responsibilities:
- Responsible for handling internal and external technical support requests from customer service and engineering team
- Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 1 technical support
- Troubleshoot, diagnose and resolve issues of any production technical issues
- Prepare technical and troubleshooting documentation
Requirements:
- 1-3 years of IT support experience; fresh graduates who have a passion in fintech will also be considered
- Able to work with ticket system (Jira) and communication tools (Slack)
- Basic knowledge of Linux and networking (TCP/IP)
- Sense of urgency, teamwork, good communication skills, independent, proactive and responsible
- Available to work shift duty (AM or PM) and on public holidays (5day work week)
- Fluent in Cantonese and English
- Good team player, self-motivated, good communication and interpersonal skills
What We Offer:
- While receiving a highly competitive remuneration, we offer you the opportunity to lead and work with an exceptionally passionate and talented group of people to transform the future of banking in Asia
- Competitive remuneration
- A great work environment at WeWork in Sheung Wan with large private office space (2 min walk from Sheung Wan MTR)
- Medical and dental insurance
To Apply:
Please apply with full resume, stating current and expected salary, available date by clicking “APPLY NOW”. You may refer to our company website for more information at www.you.co
*Personal data collected will be used for recruitment purpose only.
Company Info
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