The position locates in Hong Kong at the Fresenius Medical Care Asia Pacific Headquarters.

The Client Service, Service Delivery’s role is to bring continuous improvements within the client services team and the management of the in-house computer systems, laptops, desktops, and peripherals both on site and remotely. With a major focus on our service desk system, Citrix and SCCM system, this includes receiving, prioritizing and documenting routine application updates and project requests. This role will also be a key part of our problem management resolution.

Strategy, Planning, Acquisition & Deployment

• Create and maintain a patch management process
• Participate in application upgrade projects.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
• Participate in and support capacity planning and the development of long-term strategic goals for systems, software, and clients in conjunction with end users and department managers.
• Install and configure Citrix applications.

Operational Management

• Liaise with, and provide training and support to, the client services team to bring to productive service and implement change.
• Install, configure, test, maintain, monitor, and troubleshoot our Citrix and SCCM environment.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Collaborate with analysts, application developers, and system owners in the testing of programs, applications, and interoperability.
• Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
• Perform and report on regional preventative maintenance.Install anti-virus software and ensure virus definitions are up-to-date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow ups to help requests.

Competencies:

• 8 years technical hands-on IT experience
• 5 years’ experience administrating SCCM and Citrix environments
• Experience with delivering large scale client changes in geographical diverse landscape
• Experience documenting and maintaining configuration and process information
• Bachelor Degree or equivalent in Information Systems
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong knowledge of software quality assurance best practices
• Skilled at working within a team-oriented, collaborative environment.

Please submit your CV with current and expected salary if you are interested.

(Data collected will be used for recruitment purposes only. Candidates should consider their applications unsuccessful if not invited for interview within six weeks.)

Fresenius Medical Care– the world’s leading provider of products and services for people with chronic kidney failure in around 150 countries. We care for more than 320,000 patients in our global network of more than 3,700 dialysis clinics.

Creating a Future Worth Living. For Patients. Worldwide. Every Day.

We are listed on Frankfurt Stock Exchange and New York Stock Exchange and is included in DAX German market index since 1999.