Responsibilities: 

• Provide IT Technical support and deliver IT services to customers;
• Perform assigned IT improvement work of projects;
• Monitor and analyze customer IT infrastructure, work out potential solutions and implement solutions that are most appropriate in a timely and quality manner;
• Follow IT operations best practices in Incident Management, Problem Management and Change Management.
  
  

Requirements: 

• University graduate with over 3-4 years in relevant IT infrastructure roles;
• Experience in supporting and servicing enterprise infrastructure environment;
• Experience in support of Microsoft-based products such as Windows Servers Operating System, Active Directory, Exchange, Sharepoint, Cluster, MS System Center, etc;
• Knowledge in virtualization technology such as VMware and Hyper-V, and backup technology such as Veeam, Commvault and Symantec is preferred
• Knowledge in Linux OS and networking devices is an advantage
• Experience organizing projects and reporting on status as well as driving issues to resolution
• Customer service oriented and self-motivated with good communication skills.
• ITIL Foundation/MCSE certified is an advantage 

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All personal data of unsuccessful applicants will be destroyed within two years. Applicants who are not invited for an interview within 3 weeks may consider their application unsuccessful.

We are an Equal Opportunities Employer.