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IT Customer Solutions Manager

DHL Supply Chain (Hong Kong) Limited

  • Company Industries:Others

Job Information

  • Post Date:2019-04-29
  • Career Level:Not Specified
  • Location:Tsing Yi
  • Qualification:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Others
  • Benefits:Dental insurance, Double pay, Free shuttle bus, Life insurance, Performance bonus

Job Description

Responsibilities:

  • Meet with external customers to provide IT solutions, handle RFQ in specific IT requirements and prepare for all the related RFQ costing
  • Lead some innovation topics and drive them to products and solutions
  • Organize regular updates to the Operations Managers, Key Account Manager and customers for client accounts
  • Build strong working relationships with the business teams, especially focus on some designated sectors
  • Responsible for the development and implementation of effective customer solutions in accordance to the IT Strategy and in conjunction with the Regional IT Solutions Team
  • To provide continuous improvement for business unit Profit & Loss through effective usage of the IT services and solutions
  • To provide effective IT support to the business development function - presales to implementation
  • Manage knowledge sharing of business updates and products within the IT Team
  • Collect operation opinions, actively provide feedback and possible enhancement to the operation by IT solutions
  • Customer information maintenance, keep the customer information updated and accurate in the ITDB system

 

Requirements:

  •  A Bachelor’s degree in Business, Computer Science, Software Engineering or related discipline(s)
  • Minimum 5 years’ experience in IT Solutions area with at least 2 years from warehouse operations/ logistics/ supply Chain/ forwarding industries
  • Ability to respond aggressively to changing trends in IT technology and business environment
  • Keen appreciation of new technologies, constantly upgrading his / her technical knowledge and keep abreast of the latest IT developments
  • Customer oriented, presentable with strong people communication skills in both written and spoken in English and Chinese

Company Info

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