IT Customer Solutions Manager
DHL Supply Chain (Hong Kong) Limited
- Company Industries:Others
Job Information
- Post Date:2019-04-29
- Career Level:Not Specified
- Location:Tsing Yi
- Qualification:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Others
- Benefits:Dental insurance, Double pay, Free shuttle bus, Life insurance, Performance bonus
Job Description
Responsibilities:
- Meet with external customers to provide IT solutions, handle RFQ in specific IT requirements and prepare for all the related RFQ costing
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Lead some innovation topics and drive them to products and solutions
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Organize regular updates to the Operations Managers, Key Account Manager and customers for client accounts
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Build strong working relationships with the business teams, especially focus on some designated sectors
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Responsible for the development and implementation of effective customer solutions in accordance to the IT Strategy and in conjunction with the Regional IT Solutions Team
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To provide continuous improvement for business unit Profit & Loss through effective usage of the IT services and solutions
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To provide effective IT support to the business development function - presales to implementation
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Manage knowledge sharing of business updates and products within the IT Team
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Collect operation opinions, actively provide feedback and possible enhancement to the operation by IT solutions
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Customer information maintenance, keep the customer information updated and accurate in the ITDB system
Requirements:
- A Bachelor’s degree in Business, Computer Science, Software Engineering or related discipline(s)
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Minimum 5 years’ experience in IT Solutions area with at least 2 years from warehouse operations/ logistics/ supply Chain/ forwarding industries
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Ability to respond aggressively to changing trends in IT technology and business environment
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Keen appreciation of new technologies, constantly upgrading his / her technical knowledge and keep abreast of the latest IT developments
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Customer oriented, presentable with strong people communication skills in both written and spoken in English and Chinese
Company Info
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