What effort do you need to make?

• Responsible for answering customers’ inquiries and complaints in a professional manner
• Troubleshoot for fault case and provide technical support to customer
• Data entry and updates for service registration
• Prepare reports for management’s review

Let’s check if you are…

• Form 6 or above
• Basic knowledge on computer system and internet service is a big advantage
• Pleasant with good telephone manner, mature and independent
• Proficient in MS Office applications and Chinese word processing
• Fresh graduate is welcomed

We provide…

• On job training, side-by-side coaching
• Fixed-shift roster arrangement
• Highly renewable contract with possibility to change to permanent term for high-perfomer

What you get in return…

Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold Life-Work Priority. Examples of our flexible initiatives:

• Five-day work week and shorten working hours (8 hours including 1 hour 15 mins meal break)
• Half Day Off Friday once a month (compensation leave for Talents who work on shift)
• Half Day Off on Festival Eve (compensation leave for Talents who work on shift)
• Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.
• Comprehensive medical and life insurance coverage
• Upgraded maternity leave and paternity leave
• Discounted Talent plan offers including broadband and mobile plans and other promoted products
• Education subsidies and Examination leave
• Year-end discretionary bonus

Interested parties, please click "Apply Now" to submit your application.

Personal data collected will be used for recruitment purpose only.

Headquartered in Hong Kong, with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecommunications and technology services provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, mobile, voice communications, integrated cloud solutions, data centre facilities, business continuity, information security, system integration and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

HKBN Group is part of HKBN Ltd., which is listed on the Main Board of The Stock Exchange of Hong Kong Limited (SEHK Stock Code: 1310).