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Service Assurance Officer

HGC Global Communications Limited

  • Company Industries:Telecommunication

Job Information

  • Post Date:2019-04-23
  • Career Level:Entry Level
  • Location:Tsing Yi
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Security
  • Benefits:Dental insurance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus

Job Description

Responsibilities: 

  • Define, Implement and Manage SLAs for assigned services and ensure delivery of agreed levels
  • Understand business priority, ensure services are aligned to priority and translate and communicate priority throughout IT
  • Hold regular Service reviews with the stakeholders to demonstrate performance and review service risks and undertake customer satisfaction measurement and improvement
  • Act as an escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution
  • Be the custodian of live service, approve changes to assigned services to ensure understood and service performance is not negatively impacted

Requirement:

  • Minimum 3 years' experience in managing IT service levels
  • Bachelor Degree in Computing or related disciplines
  • Ability to understand the Business Units requirements and drivers
  • Proficient in customer management techniques
  • Hands on experience on incident management process
  • Able to work under pressure with good analytical, problem solving and communication skills
  • Familiar with Operating system: Window, Linus, Unix;
  • Familiar with Oracle, MSSQL, MySQL, Fire wall, IPS/IDS;
  • Familiar with Shell scripts; PHP, Python, JAVA, C++

 

We offer competitive salary package and career development opportunity.  Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking "APPLY NOW". 
 

 

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

 

Company Info

HGC Global Communications Limited (HGC) is a leading fixed-line operator, IT service provider, carrier’s carrier and one of Hong Kong’s largest-scale Wi-Fi service providers. HGC empowers local and overseas customers with one-stop international, corporate, data centre and residential broadband services. HGC owns and runs an extensive optical-fibre network, coupled with four cross-border routes integrated with three of mainland China’s tier-one telecoms operators, plus a world-class international network. The company is committed to developing cloud computing services and offering high-speed Wi-Fi service under the “HGC On Air” brand.

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