Job Responsibilities & Requirements:

• Minimum of 7 Years of total working experience with at least 2 years of Production Support experience.
• Applicant should be aware of ITIL processes.
• Preferably 3 years’ working experience in an Investment Bank Front Office environment or Equities Cash space
• Knowledgeable in FIX protocol and scripting languages (e.g. Perl) is an added value.
• Good problem solving and diagnostic skills.
• Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
• Self-driven, highly motivated and have very high standards concerning quality service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
• Knowledge of ITIL incident and problem management.
• Solid UNIX and LINUX knowledge and practical working experience including Shell scripting (Sun Solaris, Linux).
• Basic knowledge in relational databases (Sybase, Oracle) / query (SQL).
• Knowledge of Network (TCP / IP).
• A confident communicator that can explain technology to non-technical audiences.
• Capable of understanding client / end user issues and translating this into problem statement for further investigation within IT stakeholders.