Worker Engagement, part of ELEVATE’s global Consulting business, uses data to create safe and respectful workplaces. For nearly 10 years, we have been working with leading companies in apparel, footwear, electronics and toy sectors to measure and improve worker well-being in their supply chains throughout Asia and beyond. Our vision is a world where every worker is heard, and where worker well-being is integral to business success. Using various survey and helpline tools with strategic approach, you can be a significant contributor to this vision and help change the workforce in different industries for the better.

We are seeking a passionate, detail-oriented Technical Operations Analyst with strong technical and communication skills for Worker Engagement team. You will be playing a key role in maintaining the development of Worker Engagement data collection and grievance mechanism platforms to meet client needs and support ELEVATE’s mission. Experience managing data collection and/or hotline platforms, and the ability to work in a challenging, fast-paced environment are required.

Responsibilities

Your day-to-day responsibilities will consist of managing, guiding, developing and supporting the growth of our innovative and global data collection system for Worker Engagement and grievance mechanisms globally, including:

Partner Management:

• Recruitment of new technology and in-country telephony and app partners
• Manage individual accounts, ensuring for optimal operations balance with efficient use of funds
• Develop tools and integrations with survey and helpline platforms to build upon and streamline processes for staff and clients

Platform Management:

• Retain ownership and administrative duties for all managed partner platforms
• Establish best practices and operating procedures for internal employees.  Draft documentation, user guides, conduct trainings, etc.
• Research and conduct due diligence on potential new platforms for data collection, providing a key Technical Operations viewpoint
• Develop internal processes for monitoring and supporting growing data collection network with an aggressive turnaround on solving active issues and little downtime to network

Qualification

• Bachelor’s degree in Information Science, MIS, Computer Science, Information Technology or similar discipline
• 3-5 years of work experience
• 2+ years in a technical role: technical project/program assistant, sales engineer, support engineer, support lead, etc.
• Strong technical skills with the use of SaaS platforms, REST APIs, Internet technology and networking
• Self-Starter to pick up new technical terms plus concepts and put them to use
• Telephony experience such as e1, pstn, VoIP, IVR, SMS
• Experience in the development and use of Mobile Apps/Social Media/Messaging apps
• Experience with data analysis in Excel and Python
• Intermediate expertise in HTML, CSS, JavaScript, Python and templating languages

Compensation

ELEVATE offers a competitive salary and compensation package based on experience and qualifications

Interested candidates, please send the full resume ( with the latest and expected salary) by CLICK HERE

ELEVATE is the industry leader in sustainability and supply chain services globally. We design, build and manage data driven sustainability linked programs with assessment, advisory, program management and analytics that drive positive impact. We are committed to Business Driven Sustainability. 

We are headquartered in Hong Kong and our 600+ employees carry out work in over 100 countries including dedicated offices in North America, UK and Europe, and Asia.

Visit our company website at www.elevatelimited.com