YouTrip is a multi-currency mobile wallet with a prepaid Mastercard® that lets you pay with no fees in 150+ currencies at wholesale exchange rates. The mobile application also allows for the exchange and storage of 10 selected currencies in advance through the in-app exchange feature. The YouTrip mobile application works with a linked pre-paid Mastercard® and can be used to make payments at more than 30 million Mastercard accepting merchants worldwide.

YouTrip is a regional financial technology startup based in Hong Kong and Singapore, dedicated to creating the best mobile financial services for travellers by simplifying overseas spending and creating a fuss-free travel experience. YouTrip's mission is to help people across Southeast Asia manage their money in a simpler yet smarter way, starting with a core focus on travellers.

Our culture is entrepreneurial, open & transparent, teamwork oriented with a flat structure. We look for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.  

Responsibilities:

• Responsible for handling internal and external technical support requests from customer service and engineering team
• Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 2 technical support
• Troubleshoot, diagnose and resolve issues of any production technical issues
• Prepare technical and troubleshooting documentation

Requirements:

• 1-3 years of IT support experience; fresh graduates who have a passion in Fintech will also be considered
• Able to work with ticket system (Jira) and communication tools (Slack)
• Basic knowledge of Linux and networking (TCP/IP)
• Sense of urgency, teamwork, good communication skills, proactive and responsible
• Available to work shift duty (AM or PM) and on public holidays (5-day work week)
• Fluent in Cantonese and English

What We Offer: 

• While receiving a highly competitive remuneration, we offer you the opportunity to lead and work with an exceptionally passionate and talented group of people to transform the future of banking in Asia
• Competitive remuneration
• A great work environment at WeWork in Sheung Wan with large private office space (2 min walk from Sheung Wan MTR)
• Medical and dental insurance

To Apply:

Please apply with full resume, stating current and expected salary, available date by clicking “APPLY NOW”. You may refer to our company website for more information at www.you.co

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