Do you strive for exceptional service quality in everything you do? Can you challenge conventional methods by proposing new and better solutions? Do you have the right balance of assertiveness and diplomacy to defuse conflicts and turn problems into valuable learning opportunities? Are you a true team player who understands the importance of cooperation to joint success?

Then get in touch with us, because you might be our future Key Account Manager Hardlines for our Operations Department !

The Company:

We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 250,000 inspections, audits, and lab tests. AI's Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.

The Job Description:

Based in our Shenzhen office and reporting directly to the Key Account Manager Operations, you will manage a team of engineers and specialists to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality. 

Your main responsibilities will be (but not limited) to : 

• Manage and coach a team of technical experts and support them in their activities while encouraging their skills improvement and career development
• Review and follow up the assigned key accounts operations, making sure that client requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented; 
• Implement and monitor Key Performance Indicators to drive projects and ensure a timely delivery with consistently reliable QC results; 
• Propose and set-up solutions to enhance the value we create for our clients and our overall quality of service. 
• Efficiently communicate with different internal teams (sales, back-office, frontline) as well as with clients’ key contacts; 
• Support pre-sales inquiries as well as clients’ meetings with our operations experts; 
• Educate yourself on industry requirements and pass on your learning to other team members to continually improve inspection protocols; 

Your profile :

It could be you, if you have: 

• Extensive professional experience in quality control, production or in a trading company (minimum 5 years); 
• A proven track record in managing a team
• A degree in Engineering; 
• Excellent spoken English skills; 
• Advanced skills in Microsoft excel (Macros, VBA). 
• Are great at mitigating conflict and solving problems; 
• Prioritize effectively and manage your time well, enabling you to work to tight deadlines; 
• Are a good team player;

About Us

We’re a global provider of supply chain compliance services that helps brands, retailers and importers manage and optimize their global supply network. QIMA’s Operations team is a place where you can grow your technical and management skills while bringing added-value to global trade.