Responsibilities:

• Handle customer service enquiries and complaints in a professional manner through hotline, email and social channels to monitor responses, and respond appropriately
• Handle all marketing logistics & co-ordinate shop administration work to provide full support for all related marketing operations such as system settings, issue SharePoint and marketing materials delivery.
• Provide guidance and support for the operations of VIP program, e-catalog program, promotion detail to frontline staff
• Maintain & monitor VIP program, including VIP data entry, VIP bonus points checking, issuing SMS in VIP birth month and promotion period to maintain good relationship with VIP customers.
• Consolidate data and provide marketing reports, competitors reports, promotion reports and customer service reports
• Support all logistics & data-entry for digital marketing, websites, e-commerce & social media
• Prepare shoes sample list before season launch, handle press loan for PR product shooting and press loan record
• Provide all-rounded general administrative support to marketing team
• Assist in marketing event activities

Requirements:

• Higher Diploma in Marketing or related disciplines
• At least 3 years relevant working experience in retail industry
• Excellent communication and interpersonal skills
• Able to work under pressure, mature, independent and self-motivated
• Proficiency in MS Office
• Good command of spoken and written English, Cantonese and Mandarin

We offer attractive remuneration package including 5-day work, double pay and discretionary bonus to the right candidate.  Interested parties, please send your full resume with current and expected salary to Senior Human Resources Manager, Belle Tower, 10/F, 918 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon.

For more information, please contact Ms. Dora Wan at 39290621.

All information received will be kept strictly confidential and only for employment-related purposes.

To cope with our business expansion, we are now inviting high caliber candidate to join us for the following IMMEDIATE vacancy: