Assistant Marketing Manager, Customer Experience (CKU8/201904/AMCE/HC)

csl Mobile Limited

Company Industries：Telecommunication

Job Information

Post Date：2019-04-18
Career Level：Middle
Location：Quarry Bay
Yr(s) of Exp：6 years
Qualification：Degree
Salary：Salary provided
Employment Type：Full Time, Permanent
Job Function：Public Relations - Event Management
Benefits：Five-day work week, Life insurance, Medical insurance

Job Description

Responsibilities

Gather customer feedbacks based on various reports and make advanced categorizations. Also make complaint analysis, analyze, design and coordinate with relevant business owners (including Sales, BTU, brand marketing, Finance and Engineering) to champion change and lead prioritized service or workflow improvements
Monitor and fine-tune work process and policies in response to changing customer behavior, market conditions and business directions
Coordinate and prepare appropriate frontline messages (e.g. selling script) or customer communications (e.g. SMS/ website posts/ Facebook messages/ voice prompts) for system/ network related issues. Conduct briefing and coordinate for the launch
Work with RA, GLO, Marcom and Corpcom when lobbying works with OFCA, media or external parties are needed for particular complaint cases
Prepare technology systems change requests and work with IT/ BTU on the resources/ budget requirements and development timelines
Prepare UAT test cases and perform UAT process to ensure effective delivery of the enhancements into system production
Work on ad-hoc projects as assigned

Requirements

Bachelor's degree with 6 years working experience in marketing/ marketing operations, preferably with experience in telecom / banking products
With the experience on handling, categorizing plus analyzing numerous amount of customer complaints
Proficient with Microsoft Office products including Outlook, Word, Excel and PowerPoint
Detail oriented and be able to work in a highly competitive environment and under pressure
Self-motivated and result-oriented; able to work independently
Excellent command of spoken and written English and Chinese
A good team player with excellent communications and interpersonal skills

We offer the benefits of working with highly experienced professionals in an energetic and high-growth environment, competitive remuneration package plus satisfactory fringe benefits. If you wish to have an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary.

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Company Info

About csl.

CSL Mobile Limited provides comprehensive mobile voice and data services via CSL and 1O1O. Offerings are carried by a unique combination of 5G LTE, DC-HSPA+ and Wi-Fi networks. The company leads the market in innovative application of the latest technologies, and benefits from Hong Kong’s first deployment of VoLTE, which connects voice and video calls via a 5G LTE network, as well as the pioneering launch of SIM-based mobile payment services based on NFC (Near Field Communication) technology and partnerships with Octopus, Hang Seng Bank, HSBC and JETCO. For more information, please visit www.hkcsl.com for CSL , or www.1010.com.hk for 1O1O.

Contact

Apply

Position	Company	Location	Update