We’re looking for a Business Analyst – Customer Operations

This individual will be based in Hong Kong and work alongside our Senior Business Analyst to manage customer operations and drive intra-company communications, reporting, and growth initiatives.

Highlights

• Successful business in a fast-growing industry. The market is growing quickly, and we’re gaining market share by executing well on all fronts, including product, marketing, operations, and customer support.
• We provide industry-leading 24/7 customer support on live chat and email. Our remote customer support team is managed by our team in Hong Kong.
• Meritocratic culture with fast decision-making.

Responsibilities

• Ensure processes and communications are up to date, efficient, and meet the needs of both internal stakeholders and customers.
• Act as the first point of contact for various types of issue escalations originating from the support team.
• Create weekly and monthly business reports for relevant stakeholders in the Hong Kong office.
• Interview and make hiring decisions for new support center agents.
• Build, update, and maintain business dashboards, for use by both the support team and the Hong Kong office.
• Drive competitor, product, or service research projects to identify areas of opportunity.

Requirements

• Great organizational skills and ability to multitask
• Excellent communication skills
• Strong analytical skills: Comfortable analyzing data in Excel
• Inherent interest in technology and e-commerce
• Research aptitude

What we offer

• Attractive compensation and benefits
• Flexible working hours and a healthy work-life balance
• Work in a challenging, collaborative, and fun environment