Customer Relations Executive (Email, Live Chat & Social Media)
Collinson International (Hong Kong) Limited
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2019-05-19
- Career Level：Entry Level
- Location：Tsuen Wan Area
- Yr(s) of Exp：1 years
- Qualification：Non-Degree Tertiary
- Salary：Posted on 15 May 2019
- Employment Type：Full Time, Permanent
- Job Function：Tourism / Travel Agency
- Benefits：Dental insurance, Five-day work week, Medical insurance, Overtime pay, Performance bonus
Job Description
Responsibilities:
- Handle day-to-day membership services related enquiries by email/letter/fax/ live Chat/ social media channels (Facebook, Twitter, Weibo, WeChat etc.)
- Support team members to handle complex and critical enquiries
- Identify customers’ needs accurately and resolve effectively
- Address and respond to customers’ feedback in an effective and tactful manner by written communication
- Work closely with the Manager to develop customer services techniques and problem solving skills
- Collate and review reports regarding social media mentions, response levels etc. for management analysis
Requirements:
- Post-secondary graduate or above
- Minimum 1-2 years’ experience, preferably in airline / travel industry
- Fluent and strong proficiency in written English and Chinese is a must
- Excellent business communication and writing skills
- Online customer servicing experience is an advantage but not a must
- Good analytical and problem-solving skills, and ability to handle complex enquiries independently
- Knowledge of customer service principles and results-oriented towards customer service delivery
- Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage Detailed-minded, proactive and able to work under pressure
- Show flexibility and willingness to work shifts/rosters (odd hour schedule)
Fresh Graduate will be also considered.
Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Benefit includes:
-
15 days Annual Leave
- Full Paid Leave (14 weeks Maternity / 5 days Paternity)
- Attendance Bonus
- Referral Bonus
- On the job training
- Free Priority Pass Membership (Unlimited Airport Lounge access)
Please send full resume (MS word) with latest and expected salary by clicking apply now.
You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at http://collinsongroup.com.
Company Info
For over 30 years, we’ve been chosen by the world’s most ambitious brands to craft experiences that acquire, engage and retain the most profitable customers. We’ve worked with
over 1,400 banks, 90 airlines and 20 hotel groups, and established 17 offices across 13 countries worldwide.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our
own airport spaces. We protect via tailored insurance and protection offerings and deliver medical and security assistance, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than
ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.
We’re a business run by family values, not shareholder returns. Free to act with agility while making long-term investments. And we’re passionate about delivering customer-centric
products and services that help our clients build enduring relationships with their customers.
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