Responsibilities

• Manage daily enquiries via phone, email and social media
• Maintain CRM to ensure accurate data in system
• Handle customer complaints and resolve them in a timely manner
• Conduct customer satisfaction survey and compile reports
• Assist with marketing and promotion activities

Requirements

• Customer oriented
• Good intercommunication skills
• Familiar with social media tools, such as Whatsapp & Facebook messenger
• Achieve high troubleshooting and analytical skills with quick resolutions
• Manage along-term customerrelationshipby high-value experience
• A sound knowledge of cryptocurrency, such as Bitcoin, would be an advantage

Reason to work here

• 5-day work
• Birthday leave
• Paid sick leave
• Medical insurance
• 12 days annual leave
• Stable working environment
• In-house permanent position
• 5 mins walk from Kwun Tong MTR
• Other benefits to the right candidates

*Interested parties please send full resume with expected salary 

 (Personal data collected would be used for recruitment purpose only)