Manager, Customer Contact Centre (Banking)
Hang Seng Bank Ltd
- Company Industries:Financial Services
Job Information
- Post Date:2019-05-15
- Career Level:Senior
- Location:Not Specified
- Yr(s) of Exp:5 years
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Tele-sales (Telemarketing)
- Benefits:http://bank.hangseng.com/1/2/about-us/careers/job-openings
Job Description
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Customer Contact Centre (Banking).
Principal responsibilities
- Lead and manage the Customer Contact Centre sales function in driving both Insurance and General Banking products acquisition and growth activities through need based approach
- Manage to ensure team achievement of business KPIs and the provision of quality phone banking services to customers
- Plan and monitor team resource to ensure optimization and a right balance on the resource planning for inbound and outbound customer contact activities
- Collaborate with business stakeholders to identify and implement customer contact initiatives
- Coach and motivate team members to achieve target business outcomes and desired behavioral performance
- Ensure all operations and sales activities are in compliance with all relevant internal instructions and external regulatory requirements
- Participate in projects of transformation and process improvement, conduct evaluation to assess the business impact and identify enhancement opportunities