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Client On-boarding & Customer Services Manager

Tongfang Securities Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-05-10
  • Career Level:Middle
  • Location:Sheung Wan
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Customer Service - Manager
  • Benefits:Five-day work week, Life insurance, Medical insurance, Performance bonus

Job Description

Job Description

  • Responsible for the whole account opening and client on boarding procedures
  • Ensure core activities of client on-boarding, including new account opening and subsequent account reviews, are effective by adhering to KYC and CDD standards
  • Carry out the client acceptance and review process and to ensure proper handling with issues, such as, money laundering, due diligence on clients, know-your client process, sanctions, FATCA and CRS related checking
  • Perform margin call and assist clients in understanding full trading cycle, including funding process, corporate actions, position transfers, margin calculation and statements reconciliation
  • Handle clients' enquiries through various channels including phone calls, emails
  • Assist in formulating new policies and controls in client due diligence process to comply with regulatory requirements.

 

Requirements

  • Degree holder or above 
  • Qualified SFC type 1 license holder
  • 3-5 years above experience in client on boarding, KYC/CDD or client service from brokerage or financial institutions, familiar with AML and KYC procedures
  • Knowledgeable in working with KYC, FATCA, CRS 
  • Written and oral communication skills in English/Mandarin
  • Proficiency in MS office, Excel, Chinese word processing.

 

Company Info

The Company is a well-known state-owned high technology group (the Group), carrying out SFC Type 1 (Dealing in Securities), Type 4 (Advising on Securities), Type 6 (Advising on Corporate Finance) and Type 9 (Asset management) regulated activates. Relying on the Group’s diversified business portfolio, solid client base and extensive expertise in the high technology industry, we provide integrated financial services to high-net-worth and institution clients and explore cross-business opportunities within the Group, especially ones related to the technology sector.

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