GENERAL SUMMARY:

The Store Customer Supervisor executes the day to day business plan created by the Customer Manager / Customer Assistant Manager and fosters a positive customer and employee experience. The Store Customer Supervisor supports the on-the-job training of associates while communicating development feedback to the leadership team. The Customer Supervisor supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction and drives sales. Providing our customers with an optimal shopping experience is our #1 priority.

ESSENTIAL DUTIES & RESPONSIBILITIES:

 1.     Customer Engagement

• Participates and supports community involvement to drive Brand loyalty and awareness
• Suggests CIC to customers, informing them of the benefits
• Handles customer situations in compliance with policy and procedures; escalates issues as appropriate
• Monitors floor coverage during non-business hours to complete all workload and to ensure compliance to meal and break policies
• Supports all cash wrap procedures requiring management approval to ensure customers are served in accordance with customer service and cashier guidelines
• Stays current on goals and priorities as it relates to the selling floor
• Perform as Leader on Duty during non-business hours to support the needs of the business

2.       Daily Operations

• Handles all cash wrap procedures requiring management approval to ensure customers are served in accordance with customer service and cashier guidelines
• Monitors floor coverage during non-peak hours to complete all workload and to ensure compliance to meal and break policies
• Stays current on goals and priorities as it relates to the selling floor
• Supports the leadership in identifying qualified external talent to create a network of Sales Associate bench talent 

3.      Talent Management

• Assist and support Customer Assistant Manager to ensure training of Sales Associates is executed well

ORGANIZATION RELATIONSHIPS:

• Reports to the Store Assistant Customer Manager
• Supervises Sales Associates
• Interacts with District Manager and other Business Partners.

REQUIRED QUALIFICATIONS:

1.     Knowledge, skills & abilities:

• Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times
• Ability to communicate effectively with Sales Associates, customers and management
• Ability to follow written or verbal instruction
• Ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Ability to demonstrate excellent customer service when on sales floor 

2.      Educational level:

•  High School graduate or equivalent.

3.      Minimum experience

• Previous retail experience preferred

For applications and further information, please visit our careers websites at http://www.gapinctalent.com/ or contact us via our WhatsApp Recruitment Hotline at 98657973.

All information provided will be used for recruitment and employment purpose only. It is our recruitment policy to retain the personal data of unsuccessful applicants for a period of 12 months. Information of unsuccessful candidate will then be destroyed.