The Company is an online luxury fashion retail platform founded in 2007 that sells products from over 700 boutiques and brands from around the world. The headquarter of The Company is now in London and has local offices in all major international cities. The Company has been listed in NYSE in September 2018.

Responsibilities:

• Develop the Company Private Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Private Client service.
• You’ll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
• You’ll create and send personalized communications to your clients, to inform them of new products, designers and other news that is relevant to their interests.
• You’ll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
• You’ll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
• You’ll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level
• You’ll support the Customer Service team to resolve Private Client issues when necessary.
• You’ll attend brand events as required to aid business development and act as a brand ambassador.

Requirements:

• Proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this
• Equipped deep knowledge of current, international fashion trends, designers and products, and a passion for styling
• Able to understand and interpret analytics into recommendations
• Be resilient, with a problem solving and solutions focused attitude, with a logical approach to situations
• Proven ability to engage and build customer relations (clienteling)
• Excellent written and verbal communication etiquette in Cantonese, English and Mandarin
• Excellent team player but also able to work on own initiative
• Well-organised and able to meet deadlines