Key Responsibilities:

主要职责：

•  Assist with knowledgeable support to all customer requests across all products and all channels 通過良好的專業知識，提供所有客戶與產品相關的高品質服務。
• Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat 通過社交網站、電話、郵件及線上聊天方式，準確並即時為客戶解決疑問。
• Delivering first time resolution to all customer requests up to authority and permission levels 根據權限和權限級別，在第一時間為客戶解決問題。
• Creating and constantly developing unique positive personal relationships with a High Value Customers 開發並維護VIP客戶的關係。
• Maintain customer profiling and communication database history for all High Value Customers 維護和整理VIP客戶的資料和聯絡紀錄。
• Ensure that High Value Customer transactions are completed accurately and timeously 確保VIP客戶的存取款項正確並準時完成。
• Able to confidently promote other products and services where appropriate 積極並主動提供客戶及推廣適合的產品和服務。
• Active outbound calling to develop the lifetime value of the customer 主動聯繫客戶，並完成客戶的二次開發。

Knowledge, Skill & Experience:

條件要求：

• Interest in the internet gaming products 對網路遊戲相關產品和工作感興趣。
• Adaptable , flexible, reliable 良好的適應力、思緒靈活有彈性、可信可靠
• Ability to work under pressure in a fast moving environment 較強的抗壓能力，並能適應快節奏的工作環境。
• Can work on own initiative but also possess a strong teamwork ethic 積極的工作態度和較強的團隊意識。
• Excellent numeracy skills 良好的數字邏輯概念。
• Computer literate including e-mail, live chat and SMS communications 熟悉電子郵件、在線聊天、短信的操作技能。
• Commitment to delivering faultless service 能提供周全的服務
• Clear communicative skills with excellent telephone manner 良好的溝通技巧及電話禮儀
• Good all round sporting knowledge particularly in football 良好的體育知識，尤其是足球方面的。
• Very strong customer and interpersonal skills 有良好的人際關係處理技巧及維護客戶能力。
• Willing to do the job with shift schedule 能接受三班倒的工作。

Bayview Technologies Inc.(“Bayview”) is an IT-enabled business process outsourcing company that provides a variety of customer support, back office and information technology support services to foreign companies.

Bayview is part of a group of companies that was established in 2002 and maintains offices in Hong Kong, Taiwan, Gibraltar and has regional presence throughout Asia and Europe.

Bayview Technologies, Inc. was incorporated with the Securities and Exchange Commission on October 15, 2003. It’s offices are situated at the heart of the Makati Central Business district at the RCBC Plaza, which is the biggest and most modern office development in the Philippines today which houses not only the biggest companies in the country, but also a number of foreign embassies and consulates.