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Customer Relationship Manager

Streamline Consultancy Limited

  • Company Industries:Others

Job Information

  • Post Date:2019-05-18
  • Career Level:Senior
  • Location:Not Specified
  • Yr(s) of Exp:8 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Marketing - Brand / Product Management
  • Benefits:http://www.streamline.hk

Job Description

Our Client is a well-known retail group. They are currently seeking a high caliber professional to join their company.

 

Responsibilities

  • Develop and manage the Customer Relations Program
  • Develop analytical approach of customer relations programs included digital, retail and other social media channels required to achieve the business goals
  • Develop strong digital campaigns with emphasis on maximizing customer engagement, experience and loyalty
  • Key owner of e-channels development and liaison
  • Implement and handle marketing plan, social media, face book update and online marketing
  • Develop CRM materials for both online and offline communications
  • Start with consumer centricity, create, develop and oversee the implementation of a combinative customer relations program to grow the CRM database
  • To integrate and develop local CRM plan to uplift customer loyalty and member sales
  • Work closely with external service providers, E-Commerce, Marketing, Retail Operations teams to support digital communication needs

 

Requirements

  • Degree in Marketing or related discipline
  • Around 8 years related experience with minimum 4 years of online CRM expertise
  • The candidate should have prior experience building a CRM program with consumer product experience, a proven ability to work cross-functionally with internal and external business partners
  • Self-motived, creative with fresh ideas, and is a good team player
  • Good communication and interpersonal skills
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Good command of written and spoken English, Mandarin and Cantonese

 

Interested parties please send your full resume via "Application Email" (as above) orclick the following "Apply Now" button to attach your CV.   

All information collected will be treated in confidence and for recruitment purpose only.

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