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Senior Guest Services Officer - Booth Lodge (Ref: SGSO/BL/03-19)

The Salvation Army

  • Company Industries:Charity/Social Services/Non-Profit Organisation

Job Information

  • Post Date:2019-05-17
  • Career Level:Not Specified
  • Location:Yau Ma Tei
  • Qualification:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Others
  • Benefits:Medical insurance

Job Description

Duties:

  • Assist the Operations Manager and Guest Services Supervisor to manage Front Office operations to provide excellent customer services
  • Manage guests’ check-ins and check-outs and to ensure that it is up to standard
  • Tally bills and take payments
  • Handle guest enquiries and complaints, and report accordingly
  • Assist in inducting new front office staff
  • Perform any legitimate duties assigned by the supervisor & Head of Department

 

Requirements:

  • Understanding of the Christian faith, values and ethos of The Salvation Army
  • Diploma holder in hospitality / hotel management with minimum 3 years’ working experience in front desk operations
  • Self-motivated and able to work independently
  • Service-oriented with good communication skill
  • Good command of PMS, Oasis is preferred
  • Good command of written & spoken Cantonese, English, Mandarin
  • Shift duties required
  • Immediate Available is highly preferable

 

 

Application Procedure

Please apply with full resume, stating clearly current and expected salary, to the Group Human Resources Director, The Salvation Army Hong Kong and Macau Command, 6/F Human Resources Department, 11 Wing Sing Lane, Yaumatei, Kowloon by quoting reference number on the envelope or apply now

 

All information provided will be treated in strictest confidence & used for recruitment purpose only. All unsuccessful applications will be kept for a period of no longer than two years after completion of the recruitment exercise.

Company Info

The Salvation Army is an international Christian church and charity working in 128 countries and has been serving Hong Kong for over 85 years providing an extensive range of services which spans educational, social as well as Christian.  We are called to preach the gospel of Jesus Christ. We are dedicated to supporting the people in need in Hong Kong, Macau and Mainland China without discrimination; and strive to respond to local needs, emergencies and disasters with the love of God.

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