Atkins, a member of the SNC-Lavalin group, is one of the world’s most respected design, engineering and project management consultancies. We have the breadth and depth of expertise to respond to the most technically challenging and time critical infrastructure projects.  

Our skills lie in the expansive area of infrastructure – the wiring of society – encompassing buildings; land, sea, and air transport; information communications and security systems; and utilities (including energy and water); as well as in our experience of working for a broad range of clients, including national and local governments as well as the commercial sector.

The social and environmental framework of our work is crucial, and we view all our projects in the context of the communities in which they are delivered.

We are seeking to recruit staff to join our Group Information Services – Hong Kong team in supporting and serving our business in a busy and fast paced changing environment.

Job Responsibilities

• General troubleshooting and support of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT self-service ticket system
• Management of 2nd line incidents and service requests assigned via queue system, according to defined SLAs and adhere to Request & Incident Best Practice guidelines
• Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
• Deploy, setup and maintain desktop computers and peripherals and record their status for asset tracking
• Work with global team colleagues to help analyse, resolve and see through issues
• Report to the Desk Side and Technology Support Manager, and assist in achieving local and regional objectives and projects
• Maintenance & management of local server & network rooms
• Help to develop, review and improve processes to maximize efficiencies within the team
• Support engineering and design software deployment through SCCM and help diagnosis potential issues
• Provide regular updates and reports on current issues

Job Requirements

• At least 7 years’ working IT experience
• Experience of working to (and exceeding) Service Level Agreements
• Good general understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365 in a corporate IT environment, supporting IT infrastructure
• Ability to learn, understand, and apply new technologies
• Business focused approach and good customer service skills
• Motivated with a sense of responsibility and self-discipline
• Good analytical & reporting skills
• Able to work well in a team and with colleagues in other departments of the company

Desirable:

• Someone motivated with a sense of responsibility and self-discipline
• General level of knowledge of working in a corporate IT environment
• Customer Service Experience
• Any ITIL or Microsoft Qualifications
• Working knowledge of supporting IT infrastructure
• Fluent in both Chinese and English

Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas.

On July 3, 2017, Atkins was acquired by SNC-Lavalin. Founded in 1911, SNC-Lavalin is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. The combined entity of Atkins and SNC-Lavalin has created one of the largest global engineering and project management consultancies with approximately 50,000 employees and operating across 50 countries.

For more information, visit www.atkinsglobal.com.

Our skills lie in the expansive area of infrastructure – the wiring of society – encompassing buildings; land, sea, and air transport; information communications and security systems; and utilities (including energy and water); as well as in our experience of working for a broad range of clients, including national and local governments as well as the commercial sector. The social and environmental framework of our work is crucial, and we view all our projects in the context of the communities in which they are delivered.

We are now seeking applications for the below position:

Interested candidates please send your CV with your latest & expected salary & availability to [email protected] quoting the position reference number.