• To provide excellent customer service by exceeding customer expectations and achieving department service standards for calls, emails, new business and claims
• Be able to understand the customer journey from start to end and know where the different departments/team feed in
• Take ownership of enquiries and liaise between departments to provide a 'seamless end to end service' to group secretaries, brokers, partners and members.
• Build strong relationships with customers, agents, and groups
• Assist in the development of the regional operating model, being able to adapt to improvements and change
• Participate in projects demanding decision making and high level of responsibility within operations and/or cross-departmental
• Committed to share knowledge and experience with colleagues to provide training and guidance

We are hiring for top-tier multinational insurance institutes who have shown incredible growth in the APAC region for consecutive years. There are exciting vacancies in their where the team member could gain valuable experience working in a professional accounting team.