Responsibilities 

• Handle incoming enquiries from customers worldwide through email in a timely manner
  
• Obtain and evaluate all relevant information in order to handle product and service enquiries
• Coordinate with overseas agents/sub-office for dealing with local customers
• Liaise with internal departments to follow up customer complaints
• Prepare reports of complaint cases and status update

Requirements

• Higher diploma or above, preferably in Business Administration or other related discipline
• At least 3 years’ relevant experience with solid experience in B2B account servicing or customer service is highly preferred
• Customer focused and well-organized person
• Good interpersonal, communication, presentation, analytical and problem solving skills
• Proficiency in both written and oral communication in English and Chinese
• Proficiency in PC applications including MS Word, Excel and PowerPoint
• Candidates with less experience will be considered as Customer Services Officer
• Immediate available would be an advantage

TVB Anywhere is an online TV entertainment and shopping platform specially designed by TVB for oversea audience. Via TV Box and mobile application, TVB Anywhere offers audience high quality video-on-demand, live channels and 7-day catch-up services.