Customer Services Officer
BroadLearning Education (Asia) Limited
- Company Industries:Information Technology
Job Information
- Post Date:2019-05-16
- Career Level:Middle
- Location:Kwun Tong
- Qualification:Degree
- Salary:Salary provided
- Employment Type:2 years
- Benefits:Full Time, Permanent
Job Description
Why BroadLearning?
- We manage and delegate internal colleagues support in one place
- You can enjoy best practices
- We put customers at the heart of the company
- You are not alone but supported by strong teams with the necessary technical & IT skills, and the diligent sales account managers
- A company for you to develop your career in the field you’d like to pursue
Job Description:
- Provide first line helpdesk support and advice to customer
- Handle and follow up customer requests and enquiries in a professional manner
- Liaise with internal technical staff for updating progress / feedbacks to the customers
- Assist in providing regular CS reports to the supervisors
- Coordinate with internal and external parties to maintain smooth operation
Requirements:
- Degree holder
- Minimum 2 years of relevant working experience
- Competent in Cantonese and English, with Putonghua proficiency a plus
- Knowledge in IT a definite advantage
- Cheerful, engaging, curious and confident
- Immediately available preferred
What we offer:
Being a Family-Friendly Employer, BroadLearning offers you competitive remuneration package and attractive fringe benefits, including but not limited to Medical Allowance
Plans, Well-being Bonus, Personal Hours, Special leaves for Birthday, Parent Care, Marriage, Paternity and Volunteer Work, etc. You will enjoy our work atmosphere with casual dress code, free fruits and snack bar.
Interested candidates please send your full resume, your availability, your last/current and expected salaries to us. Personal information collected will be used for recruitment purposes only.
Company Info
BroadLearning Education (Asia) Limited is recognized
as one of the most promising education technology solution providers in Asia, with business focus on IT in education, administration and management. Since our establishment in 2001, we have developed a wide spectrum of web-based systems and mobile apps, for
iOS / Android and HTML5. Our education Apps, in particular, has become our flagship product. To continue to shape the future of education and across different sectors, we are now gathering TALENTED and PASSIONATE programmers.
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