Responsibilities:

• Provide high quality customer service to corporate premium accounts customers
• Perform post-sales service delivery and management
• Handle billing enquiry and adjustment
• Incident management, escalation to relevant parties to solve the problem for the customers

Requirements:

• Diploma or above, preferably in Information Technology or related discipline
• Experience in client servicing or account management
• Knowledge of telecom products and services is an advantage
• Good computer knowledge on MS Office
• Good command of written and spoken Chinese and English and proficient in Mandarin
• Fresh graduate will also be considered

We offer competitive salary package and career development opportunity.  Free company coach is provided.  Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking "APPLY NOW". 

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Ltd. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. We own an extensive network and infrastructure in Hong Kong and overseas and provide various services. Our business covers 23 overseas offices in 5 continents, provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. We provide full-fledged telecom, ICT solutions, data centre and broadband services for local, overseas, corporate and mass markets. We own and operate an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connect with hundreds of world-class international telecom operators. Macroview Telecom Limited, a leading digital technology and IT infrastructure solutions provider is a HGC Group Company.