Purpose of the job – To manage the showroom, head office, warehouse and retail shops including the hosting of visitors, to ensure the provision of a professional administrative service and to have an overall responsibility for Reception, event support and Catering in showroom.

Specific responsibilities

• Manage full spectrum of office administration services including office supplies control and ordering, vendor contract and sourcing management and renewal, work with building management office, handle office, equipment and facilities repair and maintenance, invoicing, courier, postage and provide cleaning services support,;

• Manage the front desk service, showroom open/close and set up and review office rules on a regular basis
• Supervise a team comprising of Administration Assistant and two Amars to ensure smooth operation, a tidy and hygienic working environment and ensure all workplaces are always in an up-to-standard condition and other routine administration functions
• Work with relevant parties for any display refresh or any setting change according to the updated asset list
• Be a gatekeeper to monitor if there is any unauthorized in/out of assets / non-assets in showroom
• According to business need, work with Sales Teams for the temporary display of non fixed assets at showroom, manage in/out and stock
• Provide necessary support to Project Sales Team
• Work together with Project Sales Team on client visit schedule, make sure no conflict in between
• Greet all visiting guests and prepare F&B if required
• Set-up and manage the swatches library and sustain the library mechanism,
• Ensure sufficient sales material for business use at all times
• Manage mock-up schedule, monitor product in/out and set up guideline if necessary
• Answer sales inquiry call, filter and digest before passing to sales team head for handling
• Entertain the walk-in guest, filter before passing to sales team / retail shop
• Provide support to all events and activities
• Support internal / external activities that happen at showroom, manage catering service, facilities service, cleaning service to fit for the event needed;
• Monitor the schedule of all events and make sure no conflict in between and make sure they run smoothly and
• Support on all HRA events.

• Handle renovation and related projects and coordinate with vendors to ensure projects completion within timeframe and internal customer administrative services requests;
• Responsible for fixed assets management for showroom and head office

Contacts and relationships

Internal contacts:

• APAC Sales force
• Visitors to HK Showrooms

External contacts:

• Herman Miller Dealers
• Visitors to HK Showrooms
• Contractors

Reports to

 Jointly reporting to POSH Commercial Director and Head of HR

Education and experience

Essential:

• Graduate
• Competent Microsoft Word and Excel user
• Customer Service Experience
• Team Management experience

Characteristics

Essential:

• Excellent interpersonal and communication skills
• Have the confidence to deliver clear instructions and directions to other Herman Miller employees to ensure regulations to matters within the NDC environment
• Ability to manage sub contractors in the provision of service to NDC
• Self motivated, with the ability to drive projects forward
• Ability to plan, organised and work under pressure

Herman Miller was founded in 1905 as the Star Furniture Co. in Zeeland, Michigan.  Initially the company produced high quality furniture, Herman Miller works for a better world around you—with inventive designs, technologies and related services that improve the human experience wherever people work, heal, learn, and live. Its curiosity, ingenuity, and design excellence create award-winning products and services, resulting in more than $2.26 billion in revenue in fiscal 2016.