Our clients are now looking for candidates to join them as IT Service Desk Analyst

Responsibilities:

• Manage all incoming incidents and service requests in accordance with standard procedures
• Develop a sound understanding of IT operations and related applications and IT systems as well as business related processes
• Adhere to all IT and user quality assurance practices/processes
• Provide localised Deskside Support for the 90 users in the office including: desk moves, new staff set up, hardware equipment replacement;

 Requirements:

• 5 years experience as a Service Desk analyst in a professional services environment. Law firms experience is an advantage.
• Professional Certification and/or experience
• Associates Degree in related field is preferred or equivalent work experience
• Advanced support capabilities in MS Office 2007/2016 Applications including Word, Outlook, Excel and PowerPoint
• Immediate available is preferable.

Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Keith Wong at +852 3695 0852