Key responsibilities

-          Performs duties related to daily sales operation, customer services, stock maintenances and control

o    To provide a clean and safe shopping environment at all time

o    Dress in full uniform when you’re on duties on the sales floor i.e. name badge

o    Performs a positive and polite manner at all time i.e. greeting (walk-in customer / telephone pick up); body language; till point manner etc

o    To follow daily opening and closing procedure i.e. ensure the accuracy of daily cash flow by inputting and signing off the cash flow control form; complete the day end report by following the company’s procedure

o    To ensure reports on all incidents happened on the sales floor to the superior

o    To deal with customer enquiry and able to handle complaints in a polite and professional manner at all time

o    Able to liaise with other department in email / fax / telephone / documents

-          Performs stock maintenances and control

o    Check quality of products and make sure are in a saleable condition before display on sales floor

o    Unpacking, quality inspection, verify count and reporting issues for all incoming /outgoing stock i.e. including shop replenishment, customer order (collection in store), inter-store transfer, back to warehouse stock etc.

o    Check all sold/ transfer item to ensure the item are in a good condition with proper wrapping material before sending/deliver to other location

o    Performs daily replenishment, and verify count of all incoming / outgoing goods i.e. shop replenishment; transfer stock to warehouse for customer delivery; new arrival items ordering etc

o    Selects space and prepare stock for storage, and place material in designated area

-          Performs housekeeping duties

o    Keep all work areas neat and tidy

o    Keep all document / stationary / catalogue within counter area organized at all times

o    Keep stock in storage in orderly manner with clear identification

o    Secures stock from destruction, abuse, fire and theft

-          Conducts periodic physical inventory of stocked items

o    Performs daily/ weekly cycle count instructed by the office

o    Conducts stock-taking once/twice in a year

-          Any other tasks may be assigned as needed

Key Performance indicators

-          Achieve monthly/ annual sales targets

-          Fulfill internal / external customer requirement

-          Satisfaction Customer Services

-          Minimize cost & loses and maximize sales

Core competencies

-          F.5 or above

-          1 year working in a retail service or customer services environment is preferable

-          Able to work effectively under pressure

-          Able to read and speak English, Cantonese and Mandarin

-          Must be punctual, polite, honest and strong sense of responsibility

-          Work on weekends and public holidays

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Are you interested in working with a fast paced fun group of people, like to live beautifully and want to be part of the growing Indigo family, if so, this role is for you. Willing to learn, work hard and have fun at your job.