Our client is a premium modern Jeweller with strong global network. In order to cope with their expansion of business and elevation of customer experience, they are seeking a professional Clienteling Manager to join their team. 

 

This is a newly created role, reporting to the Retail Director. Specifically, you will: 

• Define and execute Client Services strategy with the objectives to accelerate engagement of potential customers, increase retention of existing VIPs, as well as strengthen customer loyalty
• Coach and mentor a large team of sales associates to establish successful approaches to driving and closing sales opportunities in-store
• Partner with cross-functional teams to support product launches and Company events
• Enhance sales and services standards through achieving KPIs, and by assessing weekly and monthly performance, develop and implement action plans to maximize them.
• Develop and analyze sales and clientele reports, to identify opportunities and trends, research competitor performance, and develop strategies to expand market shares and business opportunities
• Manage, retain & develop VIP customers through personalized development plans
• Develop and execute membership engagement campaigns to drive member experience, retention and loyalty
• Support Store management in strengthening a client-centric culture among the team
• Lead by example to constantly coach sales team for enhancement of excellent shopping experience and client satisfaction

My Client’s expectations of you: - 

• Minimum 8 years’ experience in CRM/Customer Development services in luxury retail sector, with at least 4 years in managerial level
• Digital and analytical minded, with strong sense in exploring client behaviors and new habits
• Sales-oriented, with the abilities to close sales deals
• Strong leadership and coaching skills to build a high-performance team
• Familiar with salesforce system a plus
• Degree holder in Management, Marketing and PR, or related discipline, a GIA certificate would be beneficial but not a must

 

 

 

Thank you for your interest with Recolo Careers. For your application to reach directly to our consultant responsible for this job openings please apply via our careers portal below for a quick reply.    

Please Apply Here > Confidential & Secure <

Problems? +852 3527 6188      

Application Disclaimer.       
We recommend that application is made via our careers portal above. This application process does not sit in an email box but directly notifies the specialist consultant on our in-house systems for processing. Furthermore, our business intelligence systems will try to match other suitable jobs with other consultants that are not advertised externally. This accounts for between 50% – 70% of our job openings in HK alone.    
You could apply using other methods but this will end up in our central email inbox. Which means our researchers will need to go through hundreds or even thousands of emails before they can finally match you to the consultant. If you want a rapid response, we suggest Recolo Careers Portal above. Furthermore, Recolo complies with the Personal Data (Privacy) Ordinance and regulated by the Labour Department.        
If you are interested in other job opportunities, please visit - http://jobs.myrecolo.com/

 

 

 

As a high performance talent acquisition consultancy firm, we specialise in providing one of the best recruitment services throughout the region that includes professional staffing, human resources process outsourcing, and talent management consulting across a wide range of industry sectors successfully. 

We service the world's leading financial institutions, global high-tech conglomerates, and multinational commercial organisations. Operating at all levels of senior and top executives, Recolo manages careers of top-notch professionals in Accounting, Banking, Finance, Investment, Risk, Legal, Technology, Sales, Marketing, Real Estate, HR, and Operations fields.