Worker Engagement, part of ELEVATE’s global Consulting business, uses data to create safe and respectful workplaces. For nearly 10 years, we have been working with leading companies in apparel, footwear, electronics and toy sectors to measure and improve worker well-being in their supply chains throughout Asia and beyond. Our vision is a world where every worker is heard, and where worker well-being is integral to business success. Using various survey and helpline tools with strategic approach, you can be a significant contributor to this vision and help change the workforce in different industries for the better.

We are seeking a technical & detail-oriented Business Operations Analyst for Worker Engagement team, maintaining the development of data collection and grievance mechanism platforms to meet client needs and support ELEVATE’s mission.

Your day-to-day responsibilities will consist of managing, guiding, developing and supporting the growth of our innovative and global data collection system for Worker Engagement and grievance mechanisms globally, including:

• Collect, understand, and translate the business requirements into functional specifications and detailed workplace
• Develop tools and integrations with survey and helpline platforms to build upon and streamline processes for staff and clients
• Manage individual accounts of service providers for optimal operations balance with efficient use of funds
• Research and conduct due diligence on potential new platforms for data collection
• Establish best practices and operating procedures for internal employees with documentation, user guides, trainings, etc.
• Develop internal processes for monitoring and supporting growing data collection network with an aggressive turnaround on solving active issues and little downtime to network

Qualification

• Bachelor’s degree in Information Science, Information Management, Computer Science, Computer Engineering or similar discipline
• 3+ years of relevant experience in software and system design, development and system support, as well as outsourcing management
• Knowledge and skills with the use of SaaS platforms, REST APIs and Database Management
• Familiarity with Ticketing system (eg. Zendesk / Freshdesk), Tableau, Python, SQL, Ruby on rails, IVR, etc. is preferred

Compensation

ELEVATE offers a competitive salary and compensation package based on experience and qualifications

Interested candidates, please send the full resume (with the latest and expected salary) by CLICK HERE 

ELEVATE is the industry leader in sustainability and supply chain services globally. We design, build and manage data driven sustainability linked programs with assessment, advisory, program management and analytics that drive positive impact. We are committed to Business Driven Sustainability. 

We are headquartered in Hong Kong and our 600+ employees carry out work in over 100 countries including dedicated offices in North America, UK and Europe, and Asia.

Visit our company website at www.elevatelimited.com