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SENIOR CUSTOMER SERVICE OFFICER – MNC watch brand (5 days work)

JPC Texson Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2019-05-25
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:3 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Channel / Distribution
  • Benefits:Double pay, Five-day work week, Medical insurance, Performance bonus

Job Description

 
THE COMPANY : 
 
 
  • US multinational company   
  • Designer, manufacturer & brand owner of watch
  • Including fashion watch, sports watch & luxurious watch  
  • HK office : regional office of Asia Pacific 
  • Market : global
  • We are looking for  SENIOR CUSTOMER SERVICE OFFICER – with details as follows : 
 
 
THE JOB : 
 
 
  • Provide professional customer service mainly to distributors
  • Work with internal departments to provide the services to satisfy the customers enquiries. 
  • Manage ISP (International Spare parts) order process, order status, delivery status.
  • Answers daily distributors’ e-mail inquiries.
  • Manage ISP shipment process.
  • Provide after sales service to distributor including complaints and spare parts management
  • Coordinate with suppliers for order status & delivery.
  • Answer day to day inquires from overseas distributors
  • Monitor ISP orders and communicate effectively with distributors for status updates
  • Involve in order planning and supply chain management (warehouse management and shipment arrangement)
  • Tertiary education or equivalent
  • At least 3 years’ experience in watch
  • Experience in customer service / sales administration / order processing is highly prefer
  • Knowledge of watch parts is highly prefer 
  • Excellent communication skills in both spoken and written English a must, Cantonese and Mandarin is preferable. 
  • Good at data analysis and well versed with Excel
  • Heavy work load on system operation
  • Need to work in details in data analysis
  • 5 days work 
  • Annual Leave : 12 days
  • Medical benefits
 
 
 
TO APPLY for this job or similar jobs :
 
 
For secure and confidential job application, please click the below link to get our email address.
 
 
 
We provide free job hunting services to job seekers.
 
To speed up our process, please do NOT send us download links.
 
Personal data provided by job applicants will be used for recruitment purpose only.
 
Your privacy is guaranteed. We will never give out, lease, or sell your personal information.
 
JPC Recruiting Services was established in 1990.
 
 
 
 

Company Info

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China.  We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

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