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Guest Service Manager, Recreatio

Hong Kong Disneyland

  • Company Industries:Others

Job Information

  • Post Date:2019-05-29
  • Career Level:Senior
  • Location:Lantau Island
  • Yr(s) of Exp:5 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Integrated Resort / Casino
  • Benefits:Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus

Job Description

Responsibilities:

  • Manage the daily recreation operation including casts training, daily administration, festive event planning, facilities renovation and special project
  • Manage the facility operations of the swimming pools, gym, tennis courts and spa at the resorts; act as the key contact to internal and external partners
  • Develop training program and motivate recreation casts within the recreation section to deliver consistent, safe and high quality service standards
  • Lead a team of recreation casts to deliver innovative recreation programs as well as to deliver superb guest services exceeding guests’ expectation
  • Organize innovative recreation and team building activities for both hotel guest and convention guests at all ages
  • Develop and deliver different species of Recreation operation and activities and support third parties request in usage of resort area for activities to meet with company’s direction
  • Deliver updated information to the frontline Cast Members and acts as the central hub of communication to other departments

Basic Qualifications:

  • Diploma in Recreation Management or related discipline
  • Minimum 5 years of relevant experience
  • Extensive knowledge and skills on recreation management, physical education, hospitality management and swimming pools operation with previous relevant work experience in the recreation department of clubs, hotels or resorts
  • Excellent negotiation, communication, interaction and presentation skills
  • Excellent verbal & written in English and Chinese
  • Possess a valid first aid certificate issued by the recognized authorities

About Hong Kong Disneyland Resort:

Since Hong Kong Disneyland Resort opened in 2005, it has entertained millions of guests from Hong Kong, mainland China, Southeast Asia and farther abroad. As the first Disney resort in China, it features award-winning, first-of-its-kind entertainment offerings and guest services specially-designed for an international guest base, all brought to life by the resort’s multilingual cast members.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Ltd., which is part of a business segment we call Hong Kong Disneyland Resort.

We offer an exceptional benefits package and the opportunity to work in a challenging and stimulating environment.  Please submit resume to us by clicking the  APPLY NOW  button and filling the on-line application form.

Company Info

Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now!

Hong Kong Disneyland is an Equal Opportunity Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. If you are not contacted within four weeks of submitting your resume, your application will be retained up to 2 years and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us. It may be necessary from time to time for certain information about you to be disclosed to our other offices, or to agents or third parties, for purposes relating directly or indirectly to your application for employment with us. Such data may, if required, be sent to parties outside Hong Kong.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in sending email to [email protected]
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