Job Description
Serve as Service Delivery Manager for client accounts.
Deliver high quality of client experience. Maintain or exceed in client satisfaction.
Manage the operation of accounts of on-going nature including Private and Hybrid Cloud Infrastructure Support, Service Desk, Outsourcing and Managed Services.
Respond to service emergency situations
Manage and own day-to-day operational issues/activities
Lead through preparation and production of required reports/plans including SLA/KPI reports, Capacity Plan, etc.
Ensure account delivery in accordance to SOW and within approved budget from time to time.
Deliver accounts following ITIL model and best practices.
Work with delivery resources from different competencies across different geo locations.
Innovate for continuous improvement
Perform related duties as assigned.

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